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Privacy Policy
This Privacy Policy explains how Wild Fortune Casino may collect, use, store and protect information relating to players and visitors. We aim to handle personal information responsibly, transparently and in accordance with applicable privacy requirements in Australia. By using the website, creating an account or contacting us, you acknowledge that information may be handled as described below.
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Information we may collect
Wild Fortune Casino may handle information that is provided directly by you, generated when you use the website, or received as part of account, payment and verification processes. The information collected depends on how you interact with the site and the services you use.
In this review
Account and contact information
When you register or manage an account, we may collect details such as your name, date of birth, residential information, contact details, username, account preferences and other information needed to operate the account. We may also keep records of communications, requests, complaints and support interactions so that we can respond consistently and assist with account-related matters.
Identity and verification information
To help confirm identity, eligibility and account ownership, we may request verification information and documents. These may include identity documents, information about your address, or other details needed for verification and security checks. Such information may be reviewed to help prevent impersonation, fraud, money laundering and other prohibited or unlawful activity.
Payment and transaction information
We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Depending on the payment method, this may include payment-related details supplied by you or by a payment service provider. We aim to use payment information only for legitimate operational, security, accounting and compliance purposes.
Technical, device and usage information
When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, general location information, language settings, referring pages and information about how the website is used. We may also record login activity, session information, pages viewed and interactions with features. This information helps us maintain website functionality, improve performance and identify suspicious or unauthorised activity.
How we use information
Personal information may be used for purposes connected with providing and managing the Wild Fortune Casino service. We seek to collect and use information that is reasonably necessary for these purposes and to handle it in a fair and secure way.
- Creating, administering and securing player accounts.
- Processing deposits, withdrawals, wagers and other account transactions.
- Confirming identity, age, eligibility and account ownership.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting, investigating and preventing cheating, collusion, abuse, unlawful conduct and breaches of our terms.
- Providing customer support, responding to enquiries and resolving disputes.
- Maintaining, testing, troubleshooting and improving the website and related systems.
- Sending service messages, account notices, security alerts and other essential communications.
- Sending marketing communications where permitted and where you have provided the required consent or otherwise indicated that you wish to receive them.
- Meeting legal, regulatory, accounting, audit, tax and responsible gambling obligations.
- Protecting the rights, property, safety and security of players, the website and other people.
Where information is used for marketing, you can choose to stop receiving promotional communications. Essential messages about your account, transactions, security, changes to services or this policy may still be sent because they are necessary for the operation of the account.
Sharing information
Information may be shared where reasonably necessary to provide the service, process transactions, complete verification, operate technical systems, provide customer support, assess security risks or meet legal obligations. This may involve carefully selected service providers, payment partners, identity and fraud-checking services, technology providers, professional advisers or relevant authorities where disclosure is required or permitted.
Service providers may process information on our behalf and are expected to use it only for authorised purposes and to apply appropriate security measures. We do not intend to sell personal information as a standalone product. Information may be processed or stored in countries outside Australia where service providers or technical infrastructure are located. When this occurs, reasonable steps should be taken to protect the information in line with applicable requirements.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies to remember settings, keep accounts secure, support login and session functions, understand website usage and improve the player experience. Some cookies may be necessary for core features, while others may support analytics, preferences or marketing activity.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how the website operates, including account or security features. Browser controls can usually be used to delete existing cookies, block new cookies or ask before a cookie is stored. The available controls depend on the browser and device you use.
Security
We use reasonable administrative, technical and organisational measures designed to protect personal information from unauthorised access, misuse, alteration, loss or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and staff or supplier procedures. No online service can guarantee complete security, so players should use strong passwords, keep login information confidential and contact support promptly if they suspect unauthorised account activity.
How long information is kept
Personal information is generally kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and record management. Some records must be retained for a period required by law even after an account is closed. The length of retention depends on the type of information and the relevant obligation. When information is no longer required, reasonable steps may be taken to securely delete it, anonymise it or otherwise dispose of it.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.
Making a data request
To exercise your data rights, contact support@wildfortune-casino.site. In your request, please explain what you are asking for and provide enough information for us to locate the relevant account or records. We may need to verify your identity before providing information or making changes. This is a security measure designed to help prevent information from being disclosed to the wrong person.
- Access: ask for a copy of personal information we hold about you, subject to applicable exceptions and verification requirements.
- Correction: ask us to correct or update information that is inaccurate, out of date or incomplete.
- Deletion: ask us to delete personal information where it is no longer needed or where applicable requirements allow deletion.
- Withdrawal of marketing consent: ask us to stop using your information for promotional communications. You may also use an unsubscribe option where one is provided.
A request to delete information or withdraw marketing consent does not necessarily close an account or remove information that we are required to keep. We may retain records needed for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. We will consider and respond to requests within a reasonable period, subject to identity checks, applicable exceptions and any practical or legal limitations.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or the way information is handled. The current version will be published on this page, together with any updated date or other notice used to identify changes. Players should review the policy periodically, particularly before continuing to use the website after a material update.
If you have questions about this Privacy Policy or wish to make a privacy or data request, please contact support@wildfortune-casino.site.
