Betting Rules

Each product is governed by its own game rules. These rules may describe the objective of the game, available betting options, minimum or maximum stakes, eligible combinations, bonus features, round mechanics and the way a result is determined. The information displayed with a game forms part of the conditions for using that game.

Casino game outcomes are generated or determined using the systems and processes applied to the relevant product. Once a game round has been completed and a result has been recorded, that result will normally be treated as final. A player is responsible for reviewing the result and account balance after each session.

Where a product uses live dealing, a draw, an event or another external result, settlement is based on the official result or source used for that product. If an event or result is cancelled, delayed, abandoned, repeated or materially changed, the relevant product rules will determine how affected wagers are handled.

• Winning wagers are settled according to the displayed rules and any applicable account conditions.
• Losing wagers are deducted from the available account balance when settled.
• A wager that is void or cancelled may be returned or adjusted in accordance with the relevant rules.
• Returns, prizes or credits may be subject to verification and applicable terms before they can be used or withdrawn.
• A result may be reviewed where there is a technical, procedural, security or integrity concern.

Errors and incorrect information

Occasionally, a game, price, balance, result or other website information may contain an obvious error. This can include an incorrect stake, displayed return, game status, settlement, account credit or promotional calculation. Where an error has affected a wager or transaction, Wild Fortune Casino may correct the error and adjust the account or transaction to the position that should have applied.

If you become aware of an apparent error, do not rely on it or attempt to benefit from it. Notify the support team through the available website channels and provide enough information to identify the issue. Using a known error to obtain an unfair advantage may lead to review, cancellation of affected activity or other action under the applicable terms.

Interrupted or incomplete game rounds

If a connection drops, a device closes, or a technical issue interrupts a game, the round may still be completed and recorded by the gaming system. Reconnecting or reopening the game may display the recorded result. Do not assume that an interrupted round has been cancelled unless the relevant game information confirms this.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and decide how much time you are comfortable spending. If gambling stops being enjoyable, take a break and use the responsible gaming tools or account controls made available on the website.

• Never gamble with money needed for rent, bills, food or other essential expenses.
• Do not gamble when affected by alcohol, medication, stress or strong emotions.
• Avoid chasing losses or borrowing money to continue gambling.
• Use deposit, spending, session or other available limits where appropriate.
• Consider self-exclusion or account closure if you need a longer break.
• Seek independent help if gambling is affecting your finances, relationships, work or wellbeing.

The following conduct is not permitted: fraud, money laundering, use of stolen funds, identity misuse, collusion, manipulation of games, exploitation of technical weaknesses, unauthorised access, use of automated tools where prohibited, or any activity intended to obtain an unfair advantage. Suspected conduct may be reviewed and relevant activity may be restricted or cancelled under the applicable terms.

Questions and complaints

If you believe a bet has been accepted, settled or recorded incorrectly, first review the game information, account history and transaction record. Then contact Wild Fortune Casino through the support method shown on the website. Include the relevant date, game or product, stake, transaction reference and a clear description of the issue. Do not include passwords or unnecessary sensitive information.

Complaints will be considered using the available account records, game data and applicable rules. You should cooperate with reasonable requests for information during a review. If the matter cannot be resolved through the available support process, you may consider independent consumer, gambling or legal guidance that is available to you in Australia.

These Betting Rules may be updated from time to time to reflect changes to products, systems, legal requirements or operating practices. The current version published on the website applies to activity placed after it takes effect. If any part of these rules conflicts with a specific game rule or the general Terms and Conditions, the more specific applicable provision will apply to the extent of the conflict.